Nov
21
CEO Burnout: How To Avoid It
A couple of years ago, one of my best friends landed what seemed like the career opportunity of a lifetime. She became the CEO of a small but visionary communications company. She’d already survived an MBA at a top school in Europe and several high-responsibility positions at other firms. For the first three months or […]
Nov
03
Should You Ever Fire A Customer?
All throughout our business career, we’ve been conditioned to believe that “customer is king,” and we need to do whatever it takes to satisfy the customer. Back in business school, more that a decade ago, a professor asked us “Should we ever let go a customer?” At the time, I didn’t understand the question because […]
